Shipping policy

Last updated: [08/24/26]

Thank you for shopping with LumiraDecor. This policy explains how and when your order will be processed and delivered.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships.

Delivery Times

Estimated delivery time is 5–8 business days after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed. Total time to receive your order = processing time + delivery time. Delays can occasionally occur due to customs, carrier disruptions, weather, or peak periods such as Halloween and the holiday season.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you pay. Any promotional free-shipping offers will be shown at checkout.

Order Tracking

Once your order ships, we'll send a tracking number to your email. You can use it to follow your parcel's progress. If your tracking hasn't updated for several days, please allow a little extra time, as updates can lag, then contact support@lumiradecor.store if you're concerned.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact support@lumiradecor.store immediately — we can update the address only if the order hasn't shipped.

Lost or Delayed Parcels

If your order hasn't arrived within a reasonable time beyond the estimated delivery window, contact us at support@lumiradecor.store and we'll investigate with the carrier. We'll work with you to resolve any parcel that is confirmed lost in transit.

Damaged in Transit

If your order arrives damaged, please take photos of the packaging and product and contact support@lumiradecor.store within 7 days of delivery. See our Return & Refund Policy for how damaged-item claims are handled.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer and are not included in the product or shipping price.

Contact

For any shipping questions, email support@lumiradecor.store.