Refund policy
Last updated: [08/24/26]
At LumiraDecor we want you to love your purchase. If something isn't right, this policy explains how returns, refunds, and replacements work. Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.
Our Guarantee
Every order is covered by a 30-day satisfaction guarantee from the date your order is delivered. If you're not happy, contact us at support@lumiradecor.store and we'll make it right.
Eligibility for Returns
To be eligible for a return, your item must be:
- Within 30 days of the delivery date
- Unused, undamaged, and in its original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items cannot be returned unless they arrive faulty or damaged:
- Items marked as final sale or clearance
- Products that have been used, assembled beyond testing, or damaged through misuse
- Gift cards
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we'll replace it or refund it in full — including any return shipping. Please contact us within 7 days of delivery at support@lumiradecor.store with:
- Your order number
- A clear photo or short video of the fault or damage
- A photo of the shipping label / packaging where possible
Once we've reviewed your claim, we'll arrange a replacement or refund. You will not be charged for return shipping on faulty or incorrect items.
How to Start a Return
- Email support@lumiradecor.store with your order number and reason for return.
- We'll respond within 2 business days with return instructions and a return address.
- Ship the item back using a tracked service (we recommend keeping your tracking number).
Please do not send items back without contacting us first — returns sent without prior authorization may not be processed.
Return Shipping Costs
- For change-of-mind returns, you are responsible for the cost of return shipping.
- For faulty, damaged, or incorrect items, we cover return shipping.
Original shipping charges are non-refundable except where the item was faulty, damaged, or incorrect, or where required by law.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm the outcome.
- Approved refunds are processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
If more than 10 business days have passed since we approved your refund and you haven't received it, please contact support@lumiradecor.store.
Exchanges
We're happy to exchange an eligible item for a different one. Contact us at support@lumiradecor.store and we'll walk you through it. Any price difference will be charged or refunded accordingly.
Order Cancellations
You may cancel your order for a full refund before it has been shipped. Once an order has been dispatched, it can no longer be cancelled, but you may return it under the terms above once it arrives.
Contact
Questions about a return or refund? Email us at support@lumiradecor.store and we'll be glad to help.